- +234 808 984 8693
- info@thepw3academy.net
- Lagos, Nigeria
COMMUNITY AND COLLABORATION MANAGEMENT
Whether you’re a community manager, marketer, or leader, this course will equip you with the skills to cultivate vibrant communities that drive results. Join us and become a community management expert!
COMMUNITY AND COLLABORATION MANAGEMENT
Whether you’re a community manager, marketer, or leader, this course will equip you with the skills to cultivate vibrant communities that drive results. Join us and become a community management expert!
Course Outline
MODULE 1
Introduction to Community Management
– Overview of community management and its importance
– Understanding community types (online, offline, hybrid)
– Introduction to community roles (manager, moderator, member)
– Understanding community goals and objectives
– Building a foundation for community management
MODULE 2
Building and Engaging Communities
– Understanding community building blocks (content, events, discussions)
– Creating engaging community content and experiences
– Building community relationships and trust
– Understanding community dynamics and psychology
– Developing community engagement strategies
MODULE 3
Introduction to Collaboration and its Fundamentals
– Understanding collaboration and its benefits
– Introduction to collaboration models (cooperation, coordination, co-creation)
– Understanding collaboration tools and technologies
– Building collaboration skills (communication, empathy, trust)
– Understanding collaboration challenges and limitations
MODULE 4
Communication and Conflict Resolution
– Understanding effective communication strategies
– Building active listening and empathy skills
– Managing conflicts and difficult conversations
– Understanding community norms and guidelines
– Developing conflict resolution strategies
MODULE 5
Community Growth and Scalability
– Understanding community growth stages (emergence, growth, maturity)
– Developing community growth strategies (acquisition, retention, engagement)
– Understanding community scalability challenges
– Building community infrastructure (processes, systems, tools)
– Understanding community governance and leadership
MODULE 6
Collaboration Tools and Technologies
– Overview of collaboration tools (communication, project management, file sharing)
– Understanding collaboration technology trends (AI, blockchain, etc.)
– Building collaboration workflows and processes
– Integrating collaboration tools with community platforms
– Understanding collaboration tool limitations and challenges
MODULE 7
Community Governance and Leadership
– Understanding community governance models (centralized, decentralized, hybrid)
– Developing community leadership skills (vision, strategy, communication)
– Building community decision-making processes
– Understanding community conflict resolution and management
– Developing community policies and guidelines
MODULE 8
Measuring Community Success and Collaboration Effectiveness
– Understanding community metrics and KPIs (engagement, growth, retention)
– Developing community measurement and evaluation frameworks
– Understanding collaboration metrics and KPIs (productivity, quality, satisfaction)
– Building community data collection and analysis processes
– Understanding community and collaboration ROI
MODULE 9
Advanced Community and Collaboration Management
– Understanding advanced community management topics (AI, blockchain, etc.)
– Developing advanced collaboration skills (facilitation, mediation, negotiation)
– Building advanced community governance and leadership models
– Understanding advanced community and collaboration challenges
– Developing innovative community and collaboration solutions
Course Outline
MODULE 1
Introduction to Community Management
– Overview of community management and its importance
– Understanding community types (online, offline, hybrid)
– Introduction to community roles (manager, moderator, member)
– Understanding community goals and objectives
– Building a foundation for community management
MODULE 2
Building and Engaging Communities
– Understanding community building blocks (content, events, discussions)
– Creating engaging community content and experiences
– Building community relationships and trust
– Understanding community dynamics and psychology
– Developing community engagement strategies
MODULE 3
Introduction to Collaboration and its Fundamentals
– Understanding collaboration and its benefits
– Introduction to collaboration models (cooperation, coordination, co-creation)
– Understanding collaboration tools and technologies
– Building collaboration skills (communication, empathy, trust)
– Understanding collaboration challenges and limitations
MODULE 4
Communication and Conflict Resolution
– Understanding effective communication strategies
– Building active listening and empathy skills
– Managing conflicts and difficult conversations
– Understanding community norms and guidelines
– Developing conflict resolution strategies
MODULE 5
Community Growth and Scalability
– Understanding community growth stages (emergence, growth, maturity)
– Developing community growth strategies (acquisition, retention, engagement)
– Understanding community scalability challenges
– Building community infrastructure (processes, systems, tools)
– Understanding community governance and leadership
MODULE 6
Collaboration Tools and Technologies
– Overview of collaboration tools (communication, project management, file sharing)
– Understanding collaboration technology trends (AI, blockchain, etc.)
– Building collaboration workflows and processes
– Integrating collaboration tools with community platforms
– Understanding collaboration tool limitations and challenges
MODULE 7
Community Governance and Leadership
– Understanding community governance models (centralized, decentralized, hybrid)
– Developing community leadership skills (vision, strategy, communication)
– Building community decision-making processes
– Understanding community conflict resolution and management
– Developing community policies and guidelines
MODULE 8
Measuring Community Success and Collaboration Effectiveness
– Understanding community metrics and KPIs (engagement, growth, retention)
– Developing community measurement and evaluation frameworks
– Understanding collaboration metrics and KPIs (productivity, quality, satisfaction)
– Building community data collection and analysis processes
– Understanding community and collaboration ROI
MODULE 9
Advanced Community and Collaboration Management
– Understanding advanced community management topics (AI, blockchain, etc.)
– Developing advanced collaboration skills (facilitation, mediation, negotiation)
– Building advanced community governance and leadership models
– Understanding advanced community and collaboration challenges
– Developing innovative community and collaboration solutions
